How AI Actually Decides Which Stores to Recommend

A new research

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How AI Actually Decides Which Stores to Recommend

Source: Anthony Lee/LinkedIn

Okay, so I've been following Anthony Lee's research posts for the past few weeks, and this guy has become my continuous source of fascinating new findings about AI search. If you're not already reading his work, you absolutely should check it out—he's been running these methodical experiments that completely expose how Answer Engine Optimization actually works versus how everyone thinks it works.

The llms.txt File That Nobody's Reading

Remember when everyone was convinced llms.txt files were the future? The idea was brilliantly simple: put this special file on your website to help AI chatbots understand your content better. Every consultant with a LinkedIn account was pushing it as the next big thing.

Anthony logged server traffic for 24 hours straight across multiple sites. Total number of AI platforms that looked for these files?

Zero.

Not ChatGPT, not Claude, not Perplexity. Even when he literally asked these platforms about his websites directly, they still ignored the llms.txt file. It's like installing a doorbell that nobody ever rings because they're all climbing through the window.

The Perplexity Reality Check

Here's where things get properly weird. Anthony asked Perplexity about a product called Slack Brain. Perplexity confidently declared that no such product existed. Meanwhile, the website was live, fully documented, just hanging out on the internet doing its thing.

The twist? Perplexity never even checked the server. This "real-time answer engine" was operating entirely from cached data while pretending to search the web. It's basically the digital equivalent of confidently giving directions to a restaurant you haven't visited in years.

ChatGPT was the only platform that actually visited sites during conversations, but—and this is the tragicomic part—it was fetching URLs from Bing's index that were so outdated, 11 out of 12 pages had been deleted. Imagine using a phone book from 2015 and wondering why all the numbers are disconnected.

The Reddit Plot Twist (With Important Context)

Now, here's where I need to add some nuance, because I've personally written about Reddit's importance in this newsletter before. The AEO/GEO landscape changes constantly—what worked last month might be useless today.

Anthony's data showed that across 120 queries, Reddit appeared first in Google results 138 times. Number of times AI platforms cited Reddit in that study? Zero.

But here's the thing: Reddit used to be a major source for AI citations, and I've covered that extensively. The fact that it's currently getting ignored doesn't mean it's permanently irrelevant—it means these platforms are continuously evolving their citation logic. Reddit might still be valuable for discovery and community building, but right now, the AI engines have apparently moved on to other sources. Next month? Who knows, they might be back to loving Reddit again.

This volatility is actually the most important lesson here. Any strategy that goes all-in on a single platform or tactic is basically gambling.

The YouTube Industrial Complex

While Reddit was getting the cold shoulder, YouTube was having its moment. Perplexity cited YouTube 70 times. ChatGPT cited it 43 times.

The platforms also showed serious preference for:

  • Wikipedia (obviously)

  • TechRadar (18 ChatGPT citations)

  • Forbes (also 18 times)

  • Consumer Reports (Perplexity gave it 5 citations)

Meanwhile, massive brands like The New York Times, Amazon, and Home Depot—despite dominating Google rankings—received exactly zero ChatGPT citations. Their SEO dominance translated to absolutely nothing in AI visibility.

The Discovery Query Problem Nobody's Talking About

Anthony classified nearly 20,000 search queries and found that 31.2% are "discovery queries"—people exploring options without specific brands in mind. Think "best coffee maker for small apartment" searches.

For these crucial queries, AI platforms skip brand websites entirely. They go straight to review aggregators and "Best X for Y" listicles. Your optimized product pages? Your compelling brand story? The AI ignores all of it in favor of G2, Capterra, and that TechRadar roundup from last year.

This forces brands to compete on platforms they don't control. You're essentially renting visibility instead of owning it.

The Analytics Black Hole

Here's the measurement nightmare: When ChatGPT mentions your brand, there's often no referral traffic. No click to track. No conversion to attribute. Your brand could be influencing thousands of purchases while your analytics dashboard shows tumbleweeds.

We've spent decades building sophisticated attribution models, and now we're back to the pre-digital equivalent of "I know advertising works, I just don't know which part." Except worse, because we can't even confirm the advertising is happening.

How Intent Changes Everything

The research revealed distinct citation patterns by query type:

  • Informational queries ("what is cryptocurrency"): Wikipedia gets 42.9% of citations

  • Discovery queries ("best CRM for small business"): Review sites dominate at 16-21%

  • Validation queries ("Salesforce pricing"): Brand sites finally matter

  • Comparison queries ("Notion vs Obsidian"): Publishers win at 20%

  • Review queries ("iPhone 15 reviews"): YouTube and TechRadar lead

The brutal math: Only 3.2% of queries are validation queries where your website is the preferred source. For everything else, AI platforms prefer third-party content.

The Practical Reality of What to Do

Based on Anthony's findings, here's what actually matters:

Review platform presence is non-negotiable. G2, Capterra, Trustpilot—these aren't marketing channels anymore, they're essential infrastructure. If you're not there with substantial review volume, you're invisible to discovery queries.

YouTube content is mandatory. Not optional, not nice-to-have. The platforms consistently cite YouTube across multiple query types. No YouTube presence means surrendering a massive citation source.

Traditional SEO is a parallel game. Your Google rankings and AI citations operate independently. Ranking first on Google while being invisible to ChatGPT is increasingly common. You need separate strategies for each.

Attribution requires new thinking. Brand mention monitoring, sentiment tracking, and indirect influence measurement need to replace click-based attribution for AI-driven discovery.

Flexibility beats strategy. With platforms changing their citation preferences continuously, rigid long-term strategies are worthless. Build capabilities for rapid adaptation instead.

The Bottom Line for Sellers

We're in a transitional mess where traditional SEO still matters for Google traffic, but AI citations follow completely different rules that change quarterly (or faster). Your Reddit strategy from last year might be worthless today. Your YouTube investment might become critical tomorrow.

The only sustainable approach is to diversify presence across platforms, monitor everything obsessively, and be ready to pivot when citation patterns shift. Because they will shift. Probably by the time you finish reading this.

Welcome to the future of commerce discovery. It's more volatile than crypto markets, less predictable than algorithm updates, and absolutely essential for anyone selling online.

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About The Writer:

Jo Lambadjieva is an entrepreneur and AI expert in the e-commerce industry. She is the founder and CEO of Amazing Wave, an agency specializing in AI-driven solutions for e-commerce businesses. With over 13 years of experience in digital marketing, agency work, and e-commerce, Joanna has established herself as a thought leader in integrating AI technologies for business growth.

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