Hey there!

Happy Friday! Today we are covering an army of robots that are making eCommerce sellers lives better. Alibaba is nailing it in customer service like no one else and this may have been their best strategic move in the last couple of months. Walt Disney is working on a new advertising tool, Grok is improving performance and speed and Meta is all for AI in 2024.

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AI's Massive Impact on Alibaba's Shopping Fest

Alibaba, China's e-commerce giant, is revolutionizing customer service by deploying AI chatbots, handling over two million daily customer service sessions and over ten million lines of daily chats. This strategic integration of AI has allowed Alibaba to serve its nearly one billion annual active consumers more efficiently, especially during peak shopping periods like the Taobao Double 11 shopping festival. The implementation of AI chatbots has not only improved customer satisfaction by 25% but also resulted in significant cost savings of more than one billion RMB (~US $150 million) annually.

Alibaba employs five distinct AI chatbots designed to cater to the diverse needs of both consumers and merchants on its platform. These chatbots facilitate everything from resolving platform inquiries to assisting in service disputes, significantly reducing the reliance on human customer service agents. Challenges such as organizational hesitancy and technical issues like user-intent classification were overcome through solutions like the Extensible Multitask Learning paradigm and multi-grained interactive matching networks.

What does this mean for e-commerce sellers?

For e-commerce sellers this can be great but also a pain, all dependent on the efficiency and accuracy of the AI. Some issues will need human help and it may just mean that it will be harder to reach this and have your issues sorted.

However, it does enhance efficiency and scalability overall, it also offers a model for integrating AI into your customer engagement strategies. As a seller you can leverage similar technologies to improve service offerings, this may lead to higher customer satisfaction and reduce operational costs.

• ElevenLab is going to be Sora’s best new buddy. For ecom sellers it means seamless visual and sound integration for any AI-generated video content. (basically the cost for well produced videos is going down down down)

  We were blown away by the Sora announcement but felt it needed something...

  What if you could describe a sound and generate it with AI?

  — ElevenLabs (@elevenlabsio)
  3:34 PM • Feb 18, 2024

• Are you tired of ChatGPT responding mega slow? Groq is a solution which essentially speeds most popular AI models and serves you much faster outputs

• How AI is being used by early business adopters and are the returns starting to show?

• Making your teams more productive with the use of custom GPTs.

• Disney launches an AI-powered tool which analyses specific scenes for content, images and mood and brands are able to contextually target their ads based off this data.

• Meta is going full throttle as AI is their main theme of 2024 spotlighting how AI investment are paying off for advertisers…while at the same time its lay offs continue, with the company replacing advertiser teams with AI.

🦾 Getverk AI - It allows its users to hire AI-generated employees.

👩🏾‍💼 Outset - An AI tool that interviews users/candidates with video.

🎞️ Rizzle AI - An AI-driven video creation platform.

🗒️ Heyday - AI copilot for your own research, notes & conversation.

🌐 Globe Explorer - Visual-hierarchical search on any topic you want.

🌪️ LoudFame - Stylize your video with creative AI filters.

⌨️ Code Design: Build your website by writing a simple text prompt and host it in minutes using AI.

😍It was great, all I needed

🙂Good, not great

🙄It sucked